Data Privacy Policy for RewardKoi.com

1. Introduction

Welcome to RewardKoi.com (“We”, “Us” and “Our”). Our User(s) (“You” and “Your”) privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use our platform.

By using RewardKoi.com, you agree to the collection and use of your personal data as outlined in this policy.

2. Information We Collect

• User Information: Name, phone number, email.
• User Profile Information: Passwords (stored in encrypted format).
• Usage Data: Data related to the operation and distribution of digital gift cards, evouchers, ecoupons (collectively known as “eVoucher(s)”) on our platform.
• Cookies & Tracking: We use cookies and similar tracking technologies to enhance user experience and for analytics.

3. How We Use Your Data

• To facilitate the distribution of eVouchers.
• To verify user identity through OTP authentication.
• To communicate with you regarding redemptions, promotions, updates, or support requests.
• To improve and analyze our platform’s performance.
• To share or sell data to third parties, provided you have given explicit consent upon sign-up.

4. Data Sharing & Selling

We may share or sell user data under the following circumstances:

• With related companies and trusted business partners.
• With advertisers and third-party analytics services, if you have opted in during sign-up.
• When required by law enforcement, government authorities, or regulatory bodies.

5. Data Retention

We retain user data indefinitely for operational purposes. Since we deal with eVouchers, we maintain records to handle any potential disputes regarding redemption issues, expired gift cards, or fraudulent claims. This retention policy ensures that we can validate user claims and support dispute resolution processes.

We periodically review our data retention policies to ensure compliance with applicable regulations.

6. Data Security

We implement industry-standard security measures, including:

• SSL encryption to protect data in transit.
• OTP authentication for account verification on Sign Up.
• Restricted access to user data, limiting it to authorized personnel only.

While we take reasonable measures to protect your data, no system is completely secure. By using our platform, you acknowledge that you share data at your own risk.

7. User Rights & Requests

• Users cannot access, modify, or delete their data except for changing passwords.
• Under Hong Kong PDPO and Singapore PDPA, we may be required to provide access or deletion requests. If mandated by law, we will comply.

8. Cookies & Tracking

We use cookies and tracking technologies (such as Google Analytics) to:

• Improve user experience.
• Track platform performance and user engagement.
• Deliver targeted advertising and marketing campaigns.

Users can manage cookie settings via their browser preferences.

9. Data Breach Notification

We will notify users in the event of a data breach as stated under Singapore’s PDPA, where businesses handling significant personal data may be required to report breaches. We may review this policy in the future.

10. Cross-Border Data Transfers

As RewardKoi.com operates in Hong Kong and Singapore, your data may be transferred between these jurisdictions. In cases where data is shared with third parties located outside these regions, we ensure that appropriate safeguards are in place to protect your personal data. We comply with relevant data transfer regulations and take reasonable measures to ensure that your data is handled securely.

11. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will take effect immediately upon posting on our platform.

12. Governing Law

This Privacy Policy is governed by the laws of Hong Kong and Singapore.

13. Contact Us

If you have any questions about this Privacy Policy, you may contact us at: cs@rewardkoi.com